Trauma-informed processes are about adapting our processes in a way that seeks to minimise the trauma that these processes can create for clients and about understanding how a person’s trauma might inform or affect their interactions with the dispute resolution professional. A trauma-informed process can thus remove barriers, enabling more sustainable outcomes and enhancing clients' trust in and respect for the process's legitimacy.

I'll unpack:

•    What trauma-informed processes are and why they are important

•    Examples of trauma-informed processes

•    For mediators - How neutrals can incorporate these processes and get lawyers on board

You’ll walk away with practical guidance, tools, and strategies for incorporating these principles into your dispute resolution processes to improve client experiences and minimise harm.