In an increasingly complex commercial environment, professionals are often called upon to wear multiple hats, sometimes simultaneously. In this session, Principal Solicitor and Nationally Accredited Mediator Hollia Lam explores the intersection between legal ethics and commercial pragmatism. Drawing from her experience advising clients across high-stakes transactions and mediating disputes in emotionally and financially charged settings, Hollia will unpack practical strategies for navigating conflicts of interest, role confusion, and ethical boundaries when acting as both mediator and legal advisor. Whether you’re a mediator, lawyer, or dual-qualified professional, this session will provide real-world insights into maintaining integrity while delivering value for clients.